I went back to University in my mid fifties to do a Masters Degree in Psycho-Oncology which involved a Thesis. I had very few computer skills and I couldn’t type. Without Bernie and VOS I would probably not have successfully completed my degree. She was kind, caring, tolerant, encouraging and excellent at her job. She understood how to set out the work, create paragraphs, structure graphs in the text and all those things that I didn’t have an idea about. In conclusion I highly recommend Bernie and VOS for not only the excellence of their work, but also for Bernie’s ongoing encouragement and inspiration. Even though I have never met Bernie (all the work was done by email and dropbox) I would regard her as a friend.